What support do I have?

There are many support services available at the University to help you succeed.


First Year Experience Programme

The Faculty of Arts’ First Year Experience Programme provides first year students with a student mentor to help with questions and queries, as well as introducing you to campus culture. The First Year Experience runs for the entirety of your first year and is available to all Faculty of Arts students.

Find out more about the First Year Experience Programme.


Tuākana is a mentoring programme for new Māori and Pacific students. Your student mentor will help you settle into academic life and you will also get help to succeed with coursework. Your mentor will also introduce you to the cultural side of student life on campus.

Find out more about the Tuākana programme.

University learning

Learning at university is different from learning at a secondary school level, but first year students are carefully supported during the transition from school to university.

Find out more about student learning services.

Undergraduate advisers

These are academic staff members who can give you in depth advice about our courses, as well as suggesting pathways through the subject and help you to plan your major or minor. Each subject has its own adviser.

Find an academic adviser

Lecturers and tutors

The academic staff you will see the most, lecturers and tutors are there to help you with questions about coursework requirements, academic writing, or any difficulties you might have with the course. Lecturers and tutors expect students to ask questions, and have regular times when you can drop in and see them.

Meet our staff